The hospitality industry amongst others has seen a major shake-up during and post the pandemic, making it important to redefine the customer experience strategy for every business. Nadia discusses with us how teams can identify their unique voice, strategize every point in their customer journey, and determine what really makes customers happy.
Featured Guest: Nadia Pendleton, Hospitality Expert, The Gentle Business
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Music: Ukiyo - Calling (EP)
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